IT Service Desk Team Lead – Drive SLA Excellence

Randstad Finance & Commercial is actively seeking an IT Service Desk Team Leader to oversee the operations of the support team for a global luxury beauty brand in Fareham, England. The role requires balancing hands-on technical work with people management while ensuring service levels are met.

The successful candidate will lead a team of Service Desk Analysts, ensure adherence to SLAs, and conduct quality assurance checks to enhance service delivery. Experience in IT support and a strong understanding of ITIL principles are essential.

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