We are seeking a highly motivated Client Delivery Consultant to support key client accounts and drive service excellence. Working closely with Client Engagement Managers and cross-functional teams, you will ensure successful service delivery, strong stakeholder relationships, and operational performance.
The ideal candidate brings project management experience, a consulting mindset, and strong communication skills. You will support strategic initiatives, resolve complex challenges, drive continuous improvement through data insights, and help align resources with client and business priorities.
About the Team
Our team helps clients transform their indirect procurement functions into resilient, ethical, and digitally enabled operations. We foster a collaborative and high-performing environment that offers excellent opportunities for professional growth and development
Responsibilities:
- Build and maintain strong client relationships, ensuring high-quality service delivery and measurable business value.
- Identify opportunities to enhance client outcomes and support account growth initiatives.
- Partner with client stakeholders and senior leaders to drive engagement and successful outcomes.
- Establish and manage governance frameworks, performance tracking, and risk mitigation processes.
- Ensure accuracy and quality of reporting, proactively identifying and addressing service-related issues.
- Prepare and deliver regular performance reviews, recommending and implementing improvement actions.
- Monitor resource requirements and coordinate appropriate support to meet client and business needs.
- Collaborate closely with internal teams to ensure alignment, communication, and seamless execution across functions.
Requirements:
- Experience in client delivery, account management, project management, consulting, or a related client-facing role.
- Bachelor’s degree in Business, Finance, Management, or a related discipline; advanced qualifications are an advantage.
- Experience working within multinational and matrixed environments; B2B services experience is beneficial.
- Proven ability to build relationships, manage stakeholders, and influence senior decision-makers.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Excellent communication and presentation skills, with fluency in English.
Proactive, collaborative, and results-oriented mindset, with a strong sense of ownership and leadership potential.
…