Salary
Salary: £28,000 – 35,000 per year
Requirements
- Previous experience in an IT Support, Service Desk, or Helpdesk role
- Strong troubleshooting skills across Windows and Microsoft environments
- Experience administering Microsoft 365 services
- Familiarity with Microsoft Intune and endpoint management
- Knowledge of Microsoft Entra ID (Azure AD)
- Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologies
- Experience working with ticketing and ITSM systems
- Excellent communication and customer service skills
- Strong organisational and problem-solving abilities
- Experience working within a Managed Service Provider (MSP) is desirable
- Knowledge of cybersecurity best practices including MFA, Conditional Access, and endpoint protection is desirable
- Experience with backup and disaster recovery solutions is desirable
- Microsoft, CompTIA, or equivalent certifications are desirable
- Exposure to Azure cloud services is desirable
- GCSE or equivalent is preferred
- IT technical support experience of 1 year is preferred
- English is required
- Car driving licence is required
Responsibilities
- Provide 1st and 2nd line technical support via phone, email, remote access, and onsite visits
- Diagnose and resolve hardware, software, networking, and user-related issues
- Support Windows, macOS, and Windows Server environments
- Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, and user management
- Manage devices through Microsoft Intune, including enrolment, compliance policies, and endpoint configuration
- Maintain and support Microsoft Entra ID (Azure AD) users, groups, and access controls
- Log, prioritise, and manage incidents and service requests using our IT service management platform
- Assist with infrastructure upgrades, client onboarding, and project delivery
- Support onsite installations of IT equipment and business systems
- Contribute to continuous service improvement by identifying recurring issues and recommending solutions
- Provide guidance and training to end users on best practices and security awareness
Technologies
- Azure
- Cloud
- Hardware
- Support
- ITSM
- macOS
- Microsoft 365
- Microsoft Intune
- Security
- SharePoint
- TCP/IP
- VPN
- Windows
- Office 365
More
We are a growing Managed Service Provider delivering IT support and cloud solutions to over 65 businesses across a variety of sectors. Our team prides itself on delivering exceptional customer service, proactive support, and modern technology solutions. This is an office-based, full-time opportunity in Taunton, offering a competitive salary, structured career progression, ongoing training and certification support, exposure to a broad range of technologies and projects, and a supportive team environment. We also offer opportunities to develop cloud, infrastructure, and security skills, along with a company pension scheme, holiday entitlement, regular performance and salary reviews, and free parking. The role is in person and suited to someone enthusiastic, customer-focused, and eager to grow within a supportive and ambitious environment.
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