Field Services Engineer – South West & Midlands

Help grow a safer, cleaner, healthier future for everyone, every day.

As a member of the Field Service Team, you will be responsible for providing exceptional support and customer service to all customers as well as attending customers sites to perform proactive maintenance, repairs and commissioning of our products.

Responsibilities

• Servicing, calibrating and repairing electronic gas detection equipment to the relevant standards.
• Ensure all serviced products are tested and left fully operational and demonstrated to the site responsible person (recorded as such on service paperwork).
• Support other team members on jobs that require multiple engineers.
• Provide customer user training when required – once experienced.
• Work closely with the Service Admin team to schedule jobs efficiently and meet customer requirements.
• Ensure service reports are completed accurately and submitted for processing on time.
• Complete RAMs and POWRAs when required (training given).
• Responsible for van stock holding and calibration gas holding, ensuring appropriate inventory for the region and cycling life‑critical components regularly.
• Ensure all personal PPE is maintained within inspection expiry dates, all service clothing is clean and respectable at the start of the day, and all service equipment is up to date and operational.
• Cover a geographical area based within the South West & Midlands (required) and other areas to cover 2‑man jobs.

Skills & Experience

• HNC / HND in an electronics/electrical field or equivalent technical qualification preferred. Crowcon will provide full product training.
• Previous Field Service Engineering experience an advantage, but not necessary.
• Experience in electronic equipment service, troubleshooting/repair.
• Commissioning and/or installation experience desirable.
• Excellent customer communication skills in both writing and verbal.
• Full UK driving licence essential.
• Confined Space, IPAF and Safety Passport preferable, but full training provided.
• The role can be physically demanding when using access equipment and occasionally accessing confined spaces.

About You

• You inspire with your passion and values.
• You are culturally sensitive.
• You are a collaborative team player.
• You are straightforward and have no interest in business or internal politics.
• You are curious and disrupt the status quo.

Company Benefits

• Paid overtime 1.5× hourly rate, double time on Sundays authorised when required.
• 37.5 hour week contractually.
• Travel time included in paid working hours.
• Company van & credit card.
• Generous company pension (up to 10.5% matched).
• Company shares.
• Health cash plan (Medicash).
• Eyecare scheme (with Specsavers).
• Corporate life insurance.
• 25 days holiday.
• Birthday off (after 1 year of service).
• Optional 3 days holiday purchase.
• 14 weeks paid maternity, paternity, adoption leave.
• Employee assistance programme.
• Learning and development opportunities.
• Salary sacrifice car leasing.

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