Senior Account Director
London/Bristol (Hybrid) – 1x every 2 weeks
Up to £65,000
This is an opportunity to step into a senior leadership role within a well-established CRM and data-led agency entering an exciting growth phase. With new global backing and an expanding client portfolio, you will play a key role in shaping strategic CRM programmes for high-profile consumer brands while leading a high-performing client services team.
The Company
They are a specialist CRM agency with a long-standing reputation for delivering data-driven marketing solutions for global consumer brands. Operating for several decades, they combine strategic thinking with hands-on campaign delivery across digital channels. Recent investment has accelerated their growth, bringing new international opportunities while maintaining a collaborative and close-knit culture. The team environment is fast-paced, supportive, and focused on delivering measurable impact for clients.
The Role
You will take ownership of key client accounts, acting as the strategic lead while ensuring seamless campaign delivery and commercial success.
- Lead and grow complex CRM accounts, ensuring delivery against client objectives
- Shape CRM strategy across lifecycle marketing, campaigns, and customer engagement
- Manage senior client relationships and act as a trusted partner to stakeholders
- Oversee campaign delivery across multiple channels, ensuring quality, timeliness, and budget adherence
- Collaborate with cross-functional teams including strategy, data, creative, and technology
- Drive commercial performance including revenue growth and profitability
- Mentor and develop account team members, fostering a high-performing culture
Your Skills and Experience
- Strong experience operating within an agency environment, ideally within CRM or data-led marketing
- Proven capability leading large, complex client accounts with high levels of stakeholder engagement
- Deep understanding of CRM strategy and campaign delivery across channels such as email, web, app, and push
- Commercial awareness with experience managing budgets and identifying growth opportunities
- Confidence balancing strategic thinking with hands-on delivery
- Experience leading and developing teams
- Familiarity with marketing technology platforms; exposure to tools such as Braze is beneficial but not essential
What They Offer
- Opportunity to lead a flagship account within a growing agency
- Exposure to globally recognised brands and complex CRM programmes
- A collaborative environment with clear progression opportunities
- Backing from a global network while retaining an independent agency feel
How to Apply
If this role sounds like the right next step in your career, apply now to learn more.
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