Support Secretary | University Hospitals Bristol and Weston NHS Foundation Trust

Support Secretary | University Hospitals Bristol and Weston NHS Foundation Trust

Employer: University Hospitals Bristol and Weston NHS Foundation Trust

Location: Weston-super-Mare, BS23 4TQ

Pay: (not specified)

Contract Type: Contract

Hours: (not specified)

Disability Confident: Yes

Closing Date: 01/07/2026

About this job

The post holds a support secretary role within the Trust, providing an efficient and effective secretarial service for clinical teams across specialties. The role acts as a point of contact and supports colleagues and other team members, upholding the Trust’s values and demonstrating caring, professional conduct towards patients, relatives and carers.

Communication

• Act as a point of contact for patients, clinical and non‑clinical staff via telephone and email
• Escalate patient queries, capacity issues and general matters to line manager or relevant clinical staff as appropriate

Patient Care

• Maintain a caring and professional approach towards patients, relatives and carers, handling distressed situations with resilience

Organising and Planning

• Ensure patient records are up-to-date and maintained
• Carry out associated clerical duties including maintaining accurate filing systems, receiving post, diary management and scanning patient notes when required

Service Development

• Attend training courses as required to support personal development and the needs of the service
• Assist in training new members of the team

Information Resources

• Type, edit and proof‑read clinical letters, general correspondence and reports using the Trust’s clinical noting system, ensuring dispatch within target turnaround times
• Use relevant computer systems to accurately input and retrieve patient information, updating demographics where necessary

Other

• Act with flexibility to utilise skills in other functions if and when appropriate or required by line manager
• Adjust work patterns to meet the needs of the service

This position is part of an equal opportunity employer, welcoming a diverse workforce and commits to safeguarding vulnerable individuals.

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