Enterprise AI CSM & Transformation Architect

Intercom is looking for an experienced Enterprise Customer Success Manager to partner with enterprise customers and guide them through AI services transformation. This hybrid role will require you to collaborate with C-suite leaders and drive measurable business outcomes.

You will lead strategic planning sessions, maintain deep product knowledge, and act as a trusted advisor to the customer. Ideal candidates will have 8+ years of experience with enterprise SaaS CSM roles and a passion for AI and automation.

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