Remote Contact Contact Centre Executive – Manchester
Until end of September 2026
Remote Role – Ideally minimum of one day in the Manchester office each week
Full-time | 37.5 hours | Mon–Fri | Rotating shifts between 7am–7pm
£26,000 per annum – pro rata for this contract
You need to live within easy commuting distance to the office in Manchester to be considered
Training Start Date: 10/76/26 for two weeks (no holidays can be taken during training)
Join Bright Horizons as a Contract Contact Centre Executive, delivering exceptional customer service and supporting families with Employee Benefits Solutions (Back-Up Care).
What you’ll do:
- Work within a KPI and regulated environment
- Handle inbound calls, provide information, explain benefit options and entitlements
- Make outbound calls to follow up on enquiries
- Escalate enquiries to the right departments
- Educate customers on policies and processes
- Maintain accurate case records and meet performance standards
What we’re looking for:
- Contact centre experience (inbound essential)
- Strong customer service skills
- Ability to work to KPIs and handle high call volumes
- Attend Two Weeks of onsite training in Manchester
We’re committed to inclusion and welcome applicants from all backgrounds. Enhanced DBS required.
#callcentre #manchesterjobs #inboundcalls
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