Service Delivery Manager

Street Cleansing Service Delivery Manager

Salary: £37,500 plus bonus scheme, use of company van, laptop and phone. Location: Croydon Municipal – Stubbs Mead Depot, Croydon CR0 3RL. Hours: 05:00-14:00 (Mon-Fri). Bank holiday working required and some weekend working will be required (paid at overtime rate).

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on groceries and well‑known retailers
• Access to resources to support physical, mental and financial health
• One paid day leave each year to volunteer and support your community
• Ongoing training and development opportunities
• Employee financial wellbeing support: early access to earned pay, savings, budgeting, financial coaching & rewards

What you’ll be doing

• Ensure all staff are aware of and strictly follow health and safety procedures and carry out regular field inspections
• Ensure all resources are safe, clean and operable; report and monitor issues/defects without delay and investigate accidents
• Update and complete events within the contract management information system (ECHO) to ensure all raised tasks/issues are dealt with timely per SLA
• liaise with the Contract Management team, administrators and other Veolia departments on service issues and take improvement action
• Assist in management and control of sickness and absence levels, taking improvement/remedial action
• Keep the fleet clean; investigate and report accidents/damage to Line Manager
• Make management aware where additional training is required and identify opportunities for operatives to progress within the company
• Support achievement of performance indicators identified in Veolia’s strategic plan
• Assist in budgets management relating to street service

Knowledge and skills

• People management and team leader skills and experience
• Basic understanding of IT systems
• Knowledge of Health and Safety
• Customer oriented/service delivery focused
• Driving licence

Equality, diversity and inclusion

We are a proud Disability Confident Employer and will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme and meet the minimum criteria for our roles. We are also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

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