Based in the Consents & Engagement team, the Engagement Manager reports into the Senior Engagement Manager and may manage a small team of Engagement Officers. The Engagement Manager develops and delivers engagement plans, activities and events. They also champion communications, guiding and coaching the team to deliver consistent, high-quality written and visual materials tailored to suit the audience. With a good understanding our works and programme, our stakeholders and our contract, they will provide advice and support to the broader team ensuring we manage risk and meet our objectives. The role may be responsible for managing non-technical stakeholder interfaces and ensuring compliance with project commitments and area-specific Undertakings and Assurances. The Engagement Manager works closely with their SCS colleagues across the organisation to create a joined-up engagement function, managing both internal and external stakeholders. The post is responsible for building productive relationships with key counterparts in HS2 and delivering engagement in line with Project requirements. An important part of the role will be to support the Senior Engagement Manager to monitor and report on the effectiveness of our engagement programme, seeking feedback from our stakeholders and community members for use in improving and adapting our engagement approach. The Engagement Manager will be expected to identify, elevate and help manage risk, including reputational risk and understand when to raise an early warning notice. The Engagement Manager will promote the delivery of HS2’s Legacy Strategy and contribute to social value and community investment initiatives in liaison with the Community Investment and Social Value Manager.
Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.
Role Responsibility
- Develop and deliver the local area engagement plan.
- Deliver key communications through leafleting, posters, webpages, face-to-face discussions, workshops, site visits and public events. Reporting and recording all engagement as required.
- Maintain a programme of access requirements and coordinate with SCS teams and third-party contractors, carry out surveys where required.
- Build positive relationships with local communities and stakeholders. Manage, mentor and train engagement officers in all aspects of engagement with a focus on high quality written materials.
- Manage engagement with property owners, residents, charities, businesses and schools.
- Manage engagement with Local Authorities to cover any of the following:
- Undertakings and Assurances (U&As)
- Settlement deeds and property access
- Public response and enquiries
- Support the project’s compliance with Undertakings and Assurances, assist with delivering compliance for all community related commitments.
- Work with colleagues to deliver the project’s Community Investment and Legacy Programme.
- Follow the complaints and enquiries management process. Record and respond to complaints, enquiries and compliments within SLA requirements.
- Engage with other SCS teams to review construction timelines and impacts. Inform residents and stakeholders and where possible minimise effects on local communities and stakeholders.
- Comply with all reporting requirements, including Key Performance Indicators (KPIs) and Forecast and Reporting requirements.
Required qualifications, skills, behaviours and attributes
- Proven ability to plan engagement.
- Line management experience and manage a small team of engagement officers where required.
- Excellent written and verbal communication skills; proven ability to write and present to a specified style and standard.
- Excellent interpersonal skills. Relationship management experience in an engagement role with proven ability to build and maintain excellent working relationships with stakeholders and local communities. Problem solving, facilitation and negotiation skills with proven ability to effectively deal with challenging situations and resolve conflicts.
- Proficient/familiar with MS Office applications, CRM and I.T. systems.
- Proven ability to work under pressure and to tight deadlines.
- Attention to detail, ability to pull critical information from available data, translating technical detail into appropriate relevant and agreed communications for external audiences.
Desirable
- Experience of the construction industry or infrastructure projects.
- Experience of ensuring compliance with the obligations under the HS2 Act, in particular HS2’s undertakings and assurances to external stakeholders Membership of relevant association.
- Media experience / training.
- Familiarity with Freedom of Information and Data Protection requirements.
Salary Competitive with excellent benefits package.
About the Project
The Skanska | Costain | STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the construction of site compounds. The role will work on the HS2 project, the UK’s new high speed rail network.
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