Customer Transformation Programme – PM

This fast growing telecommunications business is mobilising a customer experience programme and looking for an experienced Project Manager to lead a key workstream, initially focused on design of the customer journey and working closely with technical and IT teams to ensure it can be delivered.

As the successful applicant you’ll demonstrate:

• Strong experience delivering project / programmes in the telecommunication sector.
• Proven track record leading CX / service design workstreams.
• Experience producing and overseeing journey blueprints that are specific enough for operations and technology teams to act on
• Strong facilitation and stakeholder management skills
• Credible, hands on and low ego.
• Ability to lead a small team.

Additional information:

• 9 month contract
• August / September start
• Day rate circa £650 outside IR35
• Predominantly home based with occasional UK travel.

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