Cantonese speaking Assistant Customer Service Officer (Banking, 6 Months Temp)

Ref: 23427

Job Title: Cantonese speaking Assistant Customer Service Officer (Banking, 6 Months Temp)

The Skills You’ll Need: Fluent Cantonese and English. KYC / CDD experience in Banking or Finance sector

Your New Salary: up to £37k depending on experience

Location: London

Job Status: Fully on site. 6 months temp, with possibility to extend or go permanent depending on business needs and performance

Assistant Customer Service Officer – Summary

• To provide all cashier services and handle cash accurately.
• To provide existing and potential customers the best experience at the Bank.
• To provide quality customer services in accordance with the Bank’s policy and procedures.
• To recognise customers’ needs and develop new business for the Bank to achieve sales target.
• To support all designated areas within the branch operations where service or assistance is required.

Assistant Customer Service Officer – What You’ll be Doing

Process

• To accurately complete or input data and made amendment on screen and records.
• To maintain Clear Desk policy.
• To keep clear records of transactions/processes.
• To exercise due diligence and care in handling transactions.

People

• To ask for help and support where necessary.
• To maintain good team work and work relationship with colleagues and other departments.

Customer

• To have full understanding of the products and services before selling it to customers.
• Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
• To ensure customers made aware of all the product details by signing the agreement.
• Resolve customers’ queries/concerns/complaints and provide relevant information and support.

Compliance & Risk Management

• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day‑to‑day work.

Assistant Customer Service Officer – The Skills You’ll Need to Succeed

• Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
• KYC / CDD experience in Banking / Finance sector.
• Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
• Knowledge of accounting terminology.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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