Customer Team Leader

Responsibilities

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth
• Assist the Store Manager and ensure the store is always safe and well‑stocked
• Help maintain high standards while supporting colleagues to be their best

Qualifications

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)
• Aged 18+ to authorise age‑related sales

Working Pattern

Closing shifts from mid‑afternoon through to late evening and close, with flexible availability across the week to include at least one weekend shift. Either Friday after 6 pm, any shift on Saturday, or Sunday.

Benefits

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments and colleague support programme
• Cycle‑to‑work scheme
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Services to support physical, mental, and financial wellbeing

Success Profile

• Driving Innovation
• Forging Relationships
• Co‑operation
• Inspirational Communication
• Supporting Change

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