Customer Contact Specialist

Job Introduction

We are recruiting for a Customer Contact Specialist to join our Mercedes division working at our Customer Contact Centre based in our Mercedes‑Benz Dealership in Lincoln. You will be working 37.5 hours per week between Monday – Friday, on a 3‑week rota (8am – 4pm, 8.30am – 5pm & 9am – 5.30pm). You will also be required to work 1 in 6 Saturdays, paid as overtime.

Once probation has been passed you will receive OTE up to £30,000 plus benefits.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role And Responsibilities

• Dealing with Aftersales calls, booking customers’ vehicles into the Dealership for service or repairs
• Accurate data inputting of customer details
• Increase customer retention while ensuring customer satisfaction
• Improve and drive lead conversions
• Contacting prospective customers and upselling products
• Initiating the solving of customers problems in a professional manner
• Adhering to brand standards

About You

• Customer focused with excellent communication & organisational skills
• Self‑motivated & target driven
• Able to work on your own or as part of a team
• Ability to use your own initiative to provide impeccable customer service
• Smart and presentable with an outstanding telephone manner
• Competent using Microsoft Office
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What We Offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In‑house, manufacturer & professional qualifications
• Company Events

#J-18808-Ljbffr…