Credit Controller

Credit Controller

£32,000 per annum, Chelmsford, Essex, Monday-Friday, 9am-5pm

Benefits

• On-site parking
• 25 days holiday plus bank holidays
• Frequent socials, including Summer and Christmas parties
• Environmentally conscious – you’ll be supplied with sustainable products
• Company lunchesExcellent progression opportunities
• Opportunity to participate in local fundraising
• Long service awards
• Amazing in-house training

Key Responsibilities

• Take ownership of a portfolio of broker accounts and manage the end-to-end credit control process.
• Proactively chase overdue balances by telephone, email and other agreed communication methods.
• Build effective working relationships with brokers while maintaining a firm and commercially focused approach to collections.
• Confidently challenge late payment behaviour and elevate overdue debt where appropriate.
• Monitor aged debt and ensure follow-up activity is completed in a timely and consistent manner.
• Investigate and resolve account queries that may delay payment, working closely with internal teams where needed.
• Assist with account reconciliations, statement reviews and general sales ledger administration as required.
• Provide regular updates on overdue accounts, disputed items and collection progress to management.

Skills & Experience Required

• Previous experience in a credit control role is essential.
• Experience within an insurance environment is preferred.
• Strong telephone manner with confidence to speak assertively and professionally with customers.
• Comfortable challenging brokers and chasing outstanding debt in a clear, direct and constructive way.
• Good negotiation and problem solving skills.
• Ability to manage workload effectively and prioritise a busy ledger.
• Strong attention to detail and good record keeping skills.
• Competent with finance systems and Microsoft Office, particularly Excel.
• Experience with Microsoft Dynamics Business Central an advantage.
• Resilient, organised and able to remain calm under pressure.
• GCSE’s in Maths & English, A-C / 9-5

Office Angels is an Equal Opportunities Employer.

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