Community Dermatology Service Administrator
PriDerm Community Dermatology Service is excited to welcome a new administrator to our friendly admin team! This opportunity would be perfect for a young, dynamic individual whos eager to learn and get involved in all areas of administrative work. Were looking for someone enthusiastic, willing to grow, and ready to become a valued part of our service.
The role is working Monday to Thursday until 5:30pm and Fridays until 4:30pm (start time to be confirmed). Please note that this position does not include an NHS pension.
Main duties of the job
The main tasks will be to respond to telephone calls in a timely, professional andhelpful manner, to take messages with accuracy and obtaining sufficient patientdetails.Your responsibilities will be to ensure that all patients booked into clinics have theirappointment and intention to attend confirmed in a timely fashion this also includespatients being booked into cancellation slots at short notice as required.
About us
PriDerm Community Dermatology Service, provide Dermatology care to the local community in North Kirklees.
Job responsibilities
Ensure an effective and efficient telephone service is provided to patients andany other parties who contact the service. Respond to telephone calls in atimely, professional and helpful manner. Take message ensuing accuracy ofdetails prompt and appropriately. Obtain sufficient patient details including aname, reference and contact telephone number for all callers.
Deal with all general enquiries, explain procedures and make new and followup appointments.
Using your own judgement and communication skills, ensure that patientswith no prior appointment but who need an urgent consultation are seen in alogical and non-disruptive manner.
Explain PriDerm service arrangement and formal requirements to newpatients and ensure procedures are completed.
Help to ensure all patients booked into clinics have their appointment andintention to attend confirmed in a timely fashion. Ensure patients are bookedinto cancellation slots at short notice as required.
Ensure correspondence, reports, reports etc. Are filled promptly and in thecorrect records, ensuring that all recent correspondence is available whenpatients attend their consultation.
Scanning and filling
Updating medical records as directed by the partners.
Complete all admin work for month end including 18 week waits, read codes,follow ups and discharges.
Ensuring all test results are present for consultations
Ensuring all referral letters are present for consultations
Person Specification
Experience
- Excellent telephone manner
- Good communication and interpersonal skills
- Ability to organise and priorities a varied workload
- Good at working within a ream and on own initiative
- Full Drivers Licence with business insurance
Qualifications
- GCSE grade 5 or above in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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