Company Description
Duplo International provides high-precision automated print finishing technology that helps customers transform paper into effective communication and grow their businesses. The company focuses on developing quality-driven products supported by world-class service and support. As the EMEA sales and distribution arm of Duplo Corporation in Japan, Duplo International serves 60 countries through more than 100 local distributors. Duplo products are sold in 170 countries worldwide, with Duplo USA responsible for the Americas. This global footprint offers a dynamic, international environment for team members who support customers across diverse markets.
Role Description
This is a full‑time, Service Engineer role based in the Midlands / North of England. The Service Engineer will install, commission, and maintain Duplo automated print finishing equipment at customer locations, ensuring machines operate safely and efficiently. Day‑to‑day activities include diagnosing technical issues, performing preventative maintenance, completing repairs, and providing on‑site and remote technical support. The role also involves documenting service activities, updating service records, and communicating clearly with customers and internal teams about work performed and next steps. The Service Engineer will collaborate with colleagues in service and sales, follow health and safety procedures, and may participate in occasional training, product updates, and continuous improvement initiatives.
Qualifications
- Strong troubleshooting skills for diagnosing mechanical, electrical, and software‑related issues on complex machinery.
- Proven field service experience, including on‑site visits, customer interaction, and working independently at customer premises.
- Effective communication skills for explaining technical issues in clear terms, providing updates, and building positive customer relationships.
- Hands‑on technical support capabilities, including remote assistance, issue escalation, and coordination with engineering or product specialists.
- Maintenance and repair skills for executing preventative maintenance schedules, replacing parts, and restoring equipment to full operation.
- Relevant technical qualification or apprenticeship in engineering, electronics, mechatronics, or a related field.
- Ability to read technical manuals and schematics, with good IT literacy for using diagnostic tools and service software.
- Valid driver’s license and willingness to travel to customer sites within the region as required.
- Strong organizational skills, attention to detail, and a safety‑conscious, customer‑focused approach.
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