Workday HCM Consultant

About the Company

Our client is a public sector shared service organisation providing high-quality HR, Payroll, Finance, Procurement and Digital services to UK government departments and public bodies. They play a critical role in enabling our partners to deliver the best outcomes for citizens and the UK economy by providing efficient, secure and modern shared services.

About the Role

The Workday HCM Consultant plays a key role in the implementation, optimisation and ongoing support of Workday Human Capital Management within a complex government shared services environment. Working as part of a multi-disciplinary delivery team, you will provide hands-on functional expertise across Workday HCM, supporting business change, process improvement and system configuration.

Responsibilities

• Act as a Workday HCM subject-matter expert, providing functional and process expertise across multiple areas.
• Resolve Workday incidents and service requests across HCM, Finance, and/or Payroll modules, ensuring timely and accurate issue resolution in line with SLAs.
• Triage and prioritise incidents (P1–P4), applying structured investigation techniques to diagnose root causes and implement effective fixes.
• Manage assigned tickets through to closure, maintaining clear, auditable updates and ensuring a high-quality user experience.
• Collaborate with functional and technical teams to resolve complex issues, escalating where necessary with sufficient detail and impact assessment.
• Adhere to defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded.
• Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives.
• Maintain accurate documentation including knowledge articles, known error records, and troubleshooting guides to support faster resolution and team capability.
• Work closely with programme teams, HR and Payroll stakeholders, and system integrator partners to design, configure and deliver Workday HCM solutions.
• Lead and contribute to requirements-gathering and design workshops, documenting outputs and translating them into clear functional designs and configuration decisions.
• Support business process re-engineering and continuous improvement initiatives, ensuring alignment with Workday best practice and government shared services principles.
• Produce and maintain high-quality functional documentation, including configuration workbooks, design decisions, impact assessments and change requests.
• Support testing activities including system testing, integration testing and user acceptance testing, ensuring issues are logged, tracked and resolved.
• Build and maintain effective working relationships with internal teams, UKSBS clients and third-party suppliers.
• Provide clear and timely communication, presenting information at the appropriate level to support decision-making.
• Support transition to service and ongoing operational support, including knowledge transfer, documentation and handover to support teams.

Required Skills and Qualifications

• Demonstrable experience working with Workday HCM in a configuration, implementation or support role.
• Strong understanding of end-to-end HR processes within a complex organisation.
• Exposure to Workday Payroll or integrations with third-party payroll providers.
• Experience gathering, analysing and documenting business requirements and producing high-quality functional specifications.
• Hands-on experience configuring Workday business processes, data structures and security roles.
• Experience supporting or delivering testing activities within an ERP or SaaS environment.
• Ability to work collaboratively across multi-disciplinary teams and with a range of stakeholders.
• Excellent written and verbal communication skills.
• Experience working within a structured delivery environment, such as Agile or hybrid methodologies.
• Experience working within a government, public sector or shared services environment.
• Experience supporting Workday integrations, reporting and analytics.
• Previous experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to support transformation, data migration or operating model design.
• Experience supporting audit, compliance or data protection activities.

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