Assistant Night Manager – The Medlock at Etihad Campus, Manchester
We’re redefining city centre hospitality with a polished, heartfelt, and unmistakably personal experience. As Assistant Night Manager, you’ll support the overnight leadership of the hotel, ensuring every guest experience remains seamless, secure and thoughtfully delivered while the city sleeps.
You’ll play a key role in overseeing night operations—supporting the front office, coordinating late arrivals and early departures, and ensuring the hotel runs smoothly through the quieter hours. From resolving guest queries with confidence to maintaining a calm, professional presence across the property, you’ll help shape a stay that feels effortless at any hour.
The Medlock, a Radisson Blu hotel, is opening at the heart of Manchester’s Etihad Campus. This brand‑new 401‑key hotel will integrate with the world‑class 60,000‑seater stadium and vibrant leisure spaces.
What you’ll be doing
- Support the Night Manager and lead the night teams, ensuring the hotel runs smoothly, safely and seamlessly through the overnight hours.
- Foster a calm, welcoming environment where guests feel supported and genuinely cared for, no matter the time of night.
- Champion the brand standards, guiding a confident service culture while bringing structure, reassurance and pride to a team delivering Medlock moments around the clock.
- Oversee the guest experience outside of peak hours—ensure late arrivals, early departures and overnight requests are handled with ease.
- Help carry the spirit and personality of Manchester through every interaction, delivering a service that feels considered and personal by night as it does by day.
What’s in it for you?
Join a pre‑opening team for a high‑profile launch within one of Manchester’s most exciting developments.
Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group, benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
About you
- You have a natural, relaxed warmth and deliver hospitality that feels genuine, never scripted.
- You lead with heart, communicate honestly, stay calm under pressure and bring individuality to your presence.
- You’re passionate about developing people – instinctively building team spirit, confidence and pride.
- You’re a strong communicator and collaborator, grounded, dependable and connected to the city’s identity.
- You bring previous hotel customer‑service experience, in a similar position, ideally within a premium, lifestyle or design‑led property.
Benefits
- Exclusive discounts for you, your friends and family.
- Valor team member rates at UK hotels, rooms from just £30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- High‑street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes with our Cycle To Work Scheme.
- Generous refer‑a‑friend bonuses, starting at £250.
Health and Well‑being
- A calendar of wellness activities – healthy lunches, wellbeing walks and pay‑day treats, plus our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options from just £5 per month.
Please note: this role is anticipated to commence on 6th July 2026. The advert may close early if suitable candidates are found.
Valor Hospitality promotes equal opportunities in employment and welcomes applications from all candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation, and sexual orientation.
We will screen all applicants, select candidates whose skills and experience seem to meet our needs, and contact you only if you are selected for an interview.
Employment is subject to proof of eligibility to work in the UK. All UK‑based roles will be subject to a DBS check upon commencing employment with us.
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