Join Our Team: Operational Supervisor – Attractions (Duty Manager)
6 months temporary opportunity.
Working Hours & Location
This role follows a 37-hour, over a 7 day working pattern. This is a site-based role at Ellesmere Port.
Role Overview
Working across our visitor attraction, the Operational Supervisor, (Duty Manager), will be responsible for the safe and efficient operation at National Waterways Museum, Ellesmree Port, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, sales of goods and services, and upkeep of a high-quality environment for all visitors. The Operational Supervisor will champion the Trust’s values, helping to create an exceptional visitor experience.
Key Responsibilities
- Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service, e.g. retail, catering or conferencing.
- Adopt required emergency, safety, operational, financial and other processes appropriate to tasks.
- Plan and implement safe working procedures – creation of risk assessments and method statements, in line with the Trust’s Health and Safety Policy and standards.
- Resolve customer concerns/complaints to expected standards of courtesy and care.
- Deliver targeted business plan objectives for services, projects, events, and maintenance to planned expenditure budgets, regularly reporting on the same.
- Assist with identifying future priorities, business planning and budgetary planning.
- Maintain high standards of cleanliness and safety at the site; identify and prioritise maintenance requirements.
- Instigate local maintenance tasks where required; liaise with operational teams, contractors and Trust management structures.
- Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards; report on the same.
- Plan and lead volunteers undertaking tasks ensuring application of Trust procedures and provision of a safe working environment and a satisfying volunteer experience.
- Recruit and retain staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding.
About You
You are an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming, and high quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you are comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. You support, coach and develop your team using performance measures and customer feedback to drive improvement. You enjoy working with volunteers, ensuring they feel valued, supported and engaged.
Skills & Qualifications
- Relevant occupational qualifications such as food hygiene.
- Valid driving licence appropriate to vehicle for specific roles.
- Proven experience in a customer-facing role relevant to the task required.
- Proven experience in direct sales, handling cash and application of appropriate procedures.
- Proven experience in monitoring budgets and providing management reporting.
- Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks.
- Proven experience leading volunteers.
- Proven experience with the use of computers and software packages.
- Ability to work flexibly, in accordance with business demands.
- Ability to multi-task and prioritise work.
Benefits
We offer an annual salary of £27,360. Enjoy a competitive pension scheme, increasing holiday entitlement and a range of employee benefits. For a full breakdown of our benefits, see: https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits
Contact
Questions? Reach out at CRT.recruitment@canalrivertrust.org.uk.
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