Head of Department- Digital Services Learning and Business

Company: UK Regulators' Network
Apply for the Head of Department- Digital Services Learning and Business
Location: London
Job Description:

Job Overview

Financial Conduct Authority – Regulating financial services firms and financial markets in the UK, https://www.fca.org.uk/careers

Responsibilities

This role is within the Enforcement and Market Oversight Division and part of the Enforcement Intelligence Specialist Services (EISS) Directorate. The successful candidate will lead four teams delivering a range of specialist services and business activities in support of the EMO mission to fight financial crime and protect consumers.

They will be responsible for high‑impact significant projects in addition to delivering operational support to investigations, seek to identify more efficient and innovative ways of working, manage information and enhance central functions in collaboration with a range of internal and external stakeholders.

The broader remit requires understanding a diverse range of business activity, including investigator training, risk management, business‑planning, crisis management and financial issues across the division. A strong knowledge of technical delivery within digital forensics and eDiscovery is core to the role.

The role also oversees the delivery of all ICT services for the Specialist Intelligence Department (also within EISS) and involves extensive collaboration with internal ICT teams and a range of external software suppliers to ensure the delivery of FCA operational requirements.

The role will support the Director in developing the strategic direction of EISS, delivery of business as usual, including project delivery and embedding other transformation priorities. Other key business accountabilities include oversight of the generation of management information, oversight of the management of property, risk, Freedom of Information Act requests and delivery of investigator training knowledge and learning systems.

Critically, it will include maintaining and continuously developing strong strategic and operational partnerships, internally and externally, to enhance effective business delivery across the enforcement division and wider FCA. The postholder will lead and maintain relationships with external partners across law enforcement, other regulators and the public sector, representing the FCA and promoting our priorities. The postholder should possess a strong balance of leadership skills in delivery, governance and innovation.

Qualifications

Previous experience delivering broader digital services that support investigations and an in-depth knowledge of ISO17025, the expectations of the Forensic Science Regulators Act and Code of Practice, as well as experience of UKAS accreditation.

Demonstrate a good understanding of investigative procedures, CPIA and disclosure. Associated professional accreditation would be an advantage.

Location

London

Contract type

Full time, Permanent

Profession

Business Intelligence, Digital, Enforcement, Financial Services

Working pattern

Hybrid, Office based

Closing Date

30/06/2026

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Posted: June 13th, 2026