Role Purpose
The Workplace Experience Lead is responsible for creating an exceptional first impression and ensuring a seamless, high‑quality experience for colleagues, clients, and visitors across our five‑storey Manchester HQ. This role exists to maintain a professional, welcoming environment, support the smooth running of the office, and act as a visible ambassador for AMS culture and values. By combining operational excellence with outstanding service delivery, the Workplace Experience Lead enhances the daily experience of everyone who interacts with our workspace.
Key Responsibilities
- Provide a warm, professional welcome to all visitors, clients, and colleagues, ensuring a positive first impression.
- Maintain reception and communal areas to consistently high standards across all five floors.
- Oversee visitor sign‑in processes to ensure compliance with health and safety requirements.
- Answer incoming calls professionally and efficiently, directing queries as appropriate.
- Manage office supplies, ensuring stock levels are maintained (stationery, refreshments, breakfast items, etc.).
- Coordinate incoming and outgoing post, deliveries, and courier services.
- Oversee meeting room bookings, ensuring rooms are prepared, presentable, and equipped.
- Act as a key point of contact for facilities queries, liaising with building management and external suppliers.
- Support office operations, wellbeing initiatives, and internal events to enhance colleague engagement.
- Provide ad‑hoc administrative support to teams when required.
- Act as a brand ambassador, embodying professionalism, service excellence, and AMS values.
- Proactively identify opportunities to improve the workplace and client experience.
- Contribute to a positive, collaborative, and people‑focused workplace culture.
About AMS Group
AMS Group is a UK Top 60 accountancy firm with over 40 years of experience and a strong advisory‑led approach. From our roots as a family‑run practice, we’ve grown into a nationwide business with 200+ colleagues across 14 offices, supported by continued organic growth and a successful M&A strategy. We provide bespoke, end‑to‑end services – from start‑up to exit – built on our belief that “Good advisers help your business. Great ones transform it.” Our award‑winning culture is central to who we are.
Key Relationships
Who the role interacts with regularly, both internally and externally.
Internal:
- Central Operations
- Senior Leadership Team
- Facilities & Building Management
- HR / People Team
- All Manchester‑based colleagues
- IT Support
- Finance & Administration Teams
External:
- Clients and visitors
- Building management teams
- External suppliers and service providers
- Couriers and delivery partners
Skills, Knowledge & Experience
Experience
- Previous experience in a reception, front‑of‑house, or office management role.
- Experience managing multiple priorities in a fast‑paced environment.
- Experience coordinating meetings, events, or office operations.
Technical Skills
- Strong interpersonal, verbal, and written communication skills.
- Highly organised with excellent attention to detail.
- Confident using Microsoft Office and general office systems.
- Strong problem‑solving skills and ability to work under pressure.
- Ability to multitask and manage competing demands effectively.
Qualifications
Essential
- Demonstrable experience in a customer‑facing or office support role.
Desirable
- Customer service training or relevant professional development.
- Experience in facilities coordination or workplace operations.
Performance Measures (Success Criteria)
- Quality and consistency of workplace presentation across all floors.
- Positive feedback from colleagues, clients, and visitors.
- Efficiency and accuracy of reception, meeting room, and office operations.
- Responsiveness to facilities issues and proactive problem‑solving.
- Contribution to colleague engagement, wellbeing, and workplace culture.
- Reliability, professionalism, and alignment with AMS values.
Company Benefits
- 23 Days Holiday (Buy an extra 5 days)
- Birthday Off
- Annual bonus scheme
- Pension Scheme
- Health cash plan
- Company sick pay
- Enhanced parental pay
- Perkbox
- Employee Assistance Programme
AMS Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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