Customer Experience Strategy Leader – Public Transport

We Manage Jobs(WMJobs) is looking for a Head of Customer Experience Strategy to shape the customer vision for the Bus Franchising Programme in Birmingham. This leadership position demands an experienced strategist to ensure customer needs are prioritized in decision-making.

The successful candidate will have a proven ability to develop impactful customer strategies and insights while managing diverse stakeholder relationships effectively. The role offers a chance to drive transformation in public transport, focusing on customer satisfaction and service quality improvements.

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