Member Experience Leader — 5-Star Service & Growth

Company: Fitness First Ltd
Apply for the Member Experience Leader — 5-Star Service & Growth
Location: London
Job Description:

Fitness First Ltd is seeking a passionate Member Experience Manager to enhance the member journey and ensure a consistent 5-star experience. You will lead a dedicated team, manage operational standards, and drive member retention.

Your responsibilities include training staff, optimising member engagement, and ensuring compliance with health and safety regulations. The position also offers a competitive bonus and access to various benefits, including a complimentary gym membership.

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Posted: June 26th, 2026