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Senior Reward & HR Shared Services Manager
Job Reference HO/LW/SRHRSSM/0626/MD
Number of Positions:
1
Contract Type:
Full Time
Permanent
Working Hours:
37.50
Location:
Liverpool
Closing Date:
07/07/2026
Job Category:
Head Office
Business Unit:
HR
Package
- Based in Liverpool Head Office
Employee Benefits
- Discounted onsite gym
- Contributable company pension scheme
- 10% store discount at all our retail stores
- Stream – access to flexible pay, financial wellbeing support, exclusive colleague discounts, savings opportunities, and much more.
- MyHB colleague benefits platform with access to:
- Discounts UK wide on retail, leisure, hospitality venues
- Employee Assistance Programme with 24/7 confidential counselling and advice line
- Completely confidential services to you.
- Low-cost voluntary insured health cash plans and cancer cover
Job Introduction
We have an exciting opportunity for a Senior Reward & HR Shared Services Manager to join our People team. As a key member of the People Leadership Team, you will play a pivotal role in shaping and influencing our people agenda and supporting the delivery of our wider People Strategy.
This role will lead the development and delivery of reward and benefits frameworks, ensuring our employee value proposition remains competitive and aligned to business priorities. You will provide commercially focused insight and expertise to support talent attraction, retention and organisational effectiveness.
You’ll lead our HR Shared Services function, ensuring the delivery of a high-quality, compliant and insight-led service across the business. You will ensure documentation supporting the employee lifecycle is fit for purpose and administered appropriately to ensuring a position employee experience, driving on time and accurate payment to all colleagues.
You will oversee management of People projects including organisation design projects, working closely with the wider People Team.
Job Overview
- Leading market benchmarking, reward trend analysis and pay positioning to provide strategic recommendations that support workforce competitiveness and talent retention.
- Leading the annual pay review process, ensuring delivery to timescales and budgets while maintaining compliance with UK and international legislation.
- Developing and implementing reward and benefits frameworks and initiatives that align with business priorities and strengthen our employee value proposition.
- Providing expert support on organisational design and restructures, including job evaluation, benchmarking and modelling of organisational costs.
- Managing third-party suppliers and recognition schemes to enhance colleague engagement, while ensuring value for money and compliance with HMRC requirements.
- Leading the delivery of a high-quality HR shared services function, ensuring strong governance, legislative compliance and achievement of internal service standards.
- Driving continuous improvement initiatives to enhance service performance, optimise costs and improve the employee experience.
- Leading the implementation of key HR projects and change initiatives from business case development and stakeholder engagement through to successful adoption.
- Delivering the commitments within the medium-term People plan and building capability across the team to support wider business objectives.
- Leading, coaching and developing a team of HR professionals, fostering a high-performing and customer-focused culture.
To be successful in this role, you will bring:
- CIPD Level 7 qualification, or equivalent experience, with significant experience in reward and HR operational management.
- Proven experience leading and developing teams of HR professionals within a complex, multi-site organisation.
- Significant expertise in reward and benefits, including pay reviews, benchmarking, job evaluation and organisational design.
- Experience of leading HR projects and change initiatives, with the ability to deliver outcomes through effective stakeholder engagement and change management.
- Strong commercial and financial awareness, with the ability to balance business priorities and translate data into practical recommendations.
- Experience of managing third-party suppliers and contracts to deliver value and service excellence.
- Sound knowledge of HMRC regulations and legislation relating to reward and benefits.
- Outstanding communication and interpersonal skills, with the ability to influence, build credibility and develop strong relationships with stakeholders at all levels.
- Strong coaching and leadership skills, with experience developing high-performing teams and managing competing priorities effectively.
- Highly developed analytical and problem-solving skills, with the ability to interpret complex information and present meaningful insight to support decision-making.
- Proficiency in Microsoft Office applications and HR information systems.
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