Job Title
Customer Service Consultant
Contract Details
12‑Month Fixed Term Contract – Branch Banking, Inverness.Full‑time, flexible 8 am‑8 pm Monday‑Saturday on a rotational basis.Salary £26,923 (£24,700 base + £2,223 cash allowance) plus benefits.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using all the ways they can bank with TSB. Through face‑to‑face interactions, telephone and video banking you’ll deepen customer relationships, respond to enquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer. By going the extra mile and offering financial support that might even change their lives, you’ll build a great relationship and make them feel that TSB is the only bank for them.
What you’ll bring
- Exceptional customer service skills in person, over the phone and via video calls.
- Ability to understand what customers need and the best way to support them with their current and future goals.
- Skill to answer questions and resolve problems.
- Strong team player, collaborative and focused on overall customer satisfaction.
- Embraces Digital – proficiency at educating customers to digitally self‑serve using their own device or branch tablets with online banking and the mobile app.
Location and Commute
- Candidates must be able to commute to other branch locations; a journey from home to work of up to 1¼ hours (≈25 mi) is considered reasonable by TSB.
What we offer in return
- Extra 9 % of salary (£2,223) to take as cash or spend on flexible benefits (dental plan, cycle2work, extra holidays, etc.).
- Variable Pay Award (5 %/£1,235 on target) based on company performance.
- Company pension – TSB contributing up to 13 %.
- 25 days holidays (plus bank holidays).
- Private healthcare.
Inclusion
We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence for everyone, every day. TSB is a Disability Confident Leader; if you meet the minimum criteria we’ll ensure you’re considered, and we will accommodate any adjustments you need.
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