Service Delivery Manager ( home-based)

Service Delivery Manager Location: Hours: Part Time (4 days per week) Hybrid working – 1 day per week at home Maybe you’re not in a charity currently, maybe you’re in healthcare, local government, social care, community engagement or even hospitality. That’s because most roles, especially in a small business be it charity, healthcare or private sector, are about targets. And maybe, if you’re looking for a role that gives you the opportunity to balance all the commercial stuff with actual heart and purpose, is this the role you’ve been looking for? Head Injury Support is a community-based charity in Newry supporting adults living with acquired brain injury (ABI), alongside their carers and families, across the Southern Health & Social Care Trust area in Northern Ireland. We provide person-centred support that helps individuals reconnect with their communities and live fulfilling, meaningful lives after brain injury. Our work focuses on reducing isolation, promoting independence and creating opportunities for people to develop friendships, skills and wellbeing through social, creative and outreach programmes. At the heart of everything we do is community, compassion and hope. We work closely with survivors, carers, families and local partners to create positive opportunities and lasting impact for all people affected by ABI. In a nutshell, it’s a Service Delivery Manager, reporting into the Board of Trustees, working with us 4 days a week based in our centre on Kildare Street in Newry. This role oversees how we deliver our service to our clients, how we comply with our regulatory requirements, how we manage our funding and most importantly, how we align with our core values and mission. Leading our small team of staff and coordinating the actions of our volunteers, we are looking for someone who can spin a number of plates to make sure this all comes together and we make a real impact to our community of survivors and their carers and families. Day to day delivery of our services, making sure they’re safe, effective and in line with our safeguarding standards, policies and funding agreements. Reporting to the board on our service quality, outcomes and client satisfaction, outlining where we can do better and what we need to do to be the best support to the ABI community we can be. Playing a key role in sourcing and applying for grants and funding, as well as overseeing our fundraising plan and supporting the additional activities we undertake as a team to secure the funding we need to deliver the work we do. This would be an ideal transition role to someone from social care, hospitality, healthcare, local government or community focused careers. We don’t need someone with a degree or management qualification – although these always help- our biggest thing is who you are as a person. If you get a real kick out of making things better, you’re naturally organized and need diversity in your role to stop you from getting, dare we say it, bored with the day-to-day? Understanding of safeguarding and risk management. Experience working with vulnerable adults and diverse communities. Data-minded, with excellent organizational and problem solving skills. We do need someone IT literate who can work their way around an Excel spreadsheet – we are a grassroots organization, so there aren’t fancy computer software that can do all the analysis for you! We’ve done our homework, and we’re offering a competitive salary in-line with the NHS banding scheme for Northern Ireland. We’re also offering a hybrid work schedule on top of this, where one day a week we’re happy for you to work from home so you can get your head down and focus on admin undisturbed. Further flexibility can be discussed, if required and we believe in supporting our team. We also offer 30 days annual leave (pro rata 24, we’ll save you cracking out the calculator!) and a pension with NEST. As we occasionally need you to work a weekend, we have a TOIL program in place too. We also offer free parking, which you can access even when you’re not working. This will be done online to maximise flexibility for applicants….