Job Title: Field Service Engineer
Industry: Warehouse Automation
Location: Hybrid
Salary: Up to £50k basic (with overtime you can earn between £60 – 65k) + company van
THE ROLE
The Field Service Engineer will provide on-site service, maintenance, and repair of equipment at customer locations, ensuring minimal downtime and maximum performance. This role requires technical expertise, effective problem-solving skills, and a customer-focused approach to deliver exceptional service and uphold company standards.
DUTIES & RESPONSIBILITIES
Service, Maintenance & Project Support
- Perform scheduled preventive maintenance on a wide range of equipment to ensure reliable operation.
- Diagnose, troubleshoot, and repair equipment faults on-site in a timely manner.
- Conduct root cause analysis and implement effective solutions to minimize future issues.
- Install and commission new equipment, ensuring full functionality and compliance with customer requirements.
- To carry out installation and commissioning support to projects within the business.
Customer Support
- Provide exceptional customer service by addressing customer concerns and delivering clear updates on repair or maintenance progress.
- Train and support customers on equipment usage, safety, and basic troubleshooting.
- Act as a company ambassador, maintaining professionalism and building strong relationships with customers.
- Support customer sites when resident engineers are on annual leave.
Documentation and Reporting
- Accurately record service activities, including fault diagnoses, repairs, and parts used.
- Complete detailed service reports and submit them promptly to the appropriate systems or managers.
- Maintain an up-to-date inventory of spare parts and tools required for field operations.
Compliance and Safety
- Adhere to all company and customer health and safety regulations, including risk assessments and method statements.
- Ensure equipment is left in a safe and operational condition after service.
- Maintain tools and test equipment in good working order and calibrated where necessary.
Continuous Improvement
- Identify recurring issues and propose improvements to processes, systems, or equipment.
- Stay updated with the latest product developments, technologies, and industry trends through training and self-learning.
WORK ENVIRONMENT & ROLE REQUIREMENTS
Skills and Competencies:
- Strong technical problem-solving skills with a hands-on approach.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Attention to detail and ability to complete tasks to a high standard.
- Good organizational skills to maintain accurate records and manage workload.
Additional Requirements:
- Full UK driving licence (essential for travel between customer sites).
- Willingness to travel extensively and occasionally stay overnight.
- Availability to participate in an on-call rota, including weekends and evenings if required.
- Physical ability to handle tools and equipment and work in varied environments.
QUALIFICATIONS & EXPERIENCE
- Proven experience in a field service or maintenance role, ideally within automation
- Ability to read and interpret technical diagrams, schematics, and manuals.
- Experience in diagnosing and repairing mechanical, electrical, or automated systems.
- Formal engineering qualification (e.g., HNC, HND, NVQ Level 3, or equivalent).
- Familiarity with field service management software and tools.
SALARY PACKAGE
- We’re looking to offer a competitive salary of up to £50,000 per annum, with the opportunity to significantly increase your earnings through regular overtime – many of our team members take home between £60,000 and £65,000, a van is provided for business use and 25 days annual leave (plus bank holidays). A company sponsored pension scheme, a holiday trading scheme & life assurance.
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