Company: Michael Page
Location:
Job Description:
Client Details
Michael Page has partnered with a reputable Law Firm in Stoke to recruit a Customer Service Team Leader on a permanent basis.
Description
As a Customer Service Team Leader you will manage a productive team, ensuring a positive solution-focused culture. You will provide training and coaching, identify skills gaps, conduct regular 1:1s and coaching sessions, and review quality. The role is hands‑on managing escalations and issues, ensuring resolutions within agreed SLAs.
Qualifications
- Experience as a supervisor in a professional services environment in a volume position
- Excellent people‑management skills
- Ability to work in a fast‑paced, high‑volume environment with a busy workload
- Passion for delivering excellent client care
- Experience in change and technology improvement projects
Benefits
Up to £35,000 dependent on experience, central location in Stoke, no shift patterns or weekends, established high‑performing team, and growth opportunities.
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Posted: April 20th, 2026