Who You’ll Be Joining
We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.
We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.
Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.
About The Role
As an Apprentice IT Technician, you’ll join one of our core technical teams, which could be the Service Desk, the SOC, or working onsite with clients. Your team placement is decided after the assessment day, based on your strengths and interests. In any of these roles, you’ll be supporting our customers by handling enquiries, helping to resolve incidents and service requests, and contributing to delivering great technical support.
At the heart of the role is customer service. We’re looking for someone who is friendly, patient, and understands that behind every ticket or call is a person who needs support.
We’re passionate about helping our apprentices grow and develop within the business.
To ensure we can support you, we require you to be in the office 4 days a week.
What We’re Looking For
- A genuine interest in problem-solving and helping people
- Excellent customer service skills
- Strong communication skills
- A proactive attitude with a willingness to learn and develop
- Smart, dependable, and proactive
What You’ll Gain
- A fully funded Digital and Technology Solutions Professional Integrated Degree
- Real-world experience in a supportive IT environment that serves multiple customers
- Clear opportunities for long‑term progression within the business
What You’ll Do On a Typical Day
- Provide outstanding customer service via phone and our ticketing system
- Triage incoming tickets and prioritise effectively
- Resolve incidents and service requests
- Learn and practise key IT processes including incident management, change control, and major incident response
- Work alongside experienced engineers and specialists to support our customers
Candidate Specification
The ideal candidate will have a strong passion for problem‑solving and be inquisitive.
They have strong interpersonal skills and demonstrate a strong understanding of customer care.
They should be proactive – able to speak out if they need help and pick up work without being asked.
We’re looking for candidates who present themselves well and show an understanding of basic professional behaviour in an office environment, or self‑awareness, to learn these skills.
They should have career aspirations beyond the Services Desk, even if they don’t know what that is yet.
A driving licence is desirable but not essential, especially for roles that may involve onsite work.
Working Hours
8:30am to 17:00pm – Monday to Friday
Future Prospects
- To join one of our many functions
- Service Desk as part of our 24h team
- Infrastructure monitoring as part of a 24h team
- Backup assurance
- Technical Services
- Starting salary £20,000 rising to £26,500 throughout apprenticeship
Requirements
- Maths and English – Minimum Grade 4 (C) or Functional Skills Level 2
- Must also hold a Level 3 qualification
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