Customer Care Associate

P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Care Associate on a part-time, temporary basis, located in Lowestoft.

Main Responsibilities

• The first point of contact for customers, ensuring they receive world-class service.
• Handling sales orders, managing delivery requirements, resolving technical queries, and supporting our sales team.
• Keeping up to date with product information and using a CRM system to add critical data.
• Processing and input orders by email and telephone.
• General office administration (scanning, archiving, filing, etc).

Person Specification

• Strong business and commercial skills in a customer service environment.
• GCSEs (grade C or above in English & Maths).
• UK internal account management experience.
• Proficient with Microsoft programs and CRM systems.
• Excellent communication skills.
• Customer-focused mindset.
• Ability to multitask.

Working Hours

• Part-time, 22.5 hours per week.
• Wednesday – Friday.
• Two week rotation: Week 1: 9:30-17:30 and Week 2: 8:00-16:00.

Working Benefits

• 25 days annual leave plus bank holidays.
• Employee Benefits Hub.
• Pension scheme.
• Life Assurance.
• Occupational Health.

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