Deputy Housing Support Manager

Deputy Housing Support Manager

Location: KT22 post code area of Leatherhead in Surrey.

Working full time, 37.5 hours per week, Monday to Friday 9am-5pm.

Responsibilities

• Support the HSM on site and deputise in Her/His absence, managing the team including staff supervision and appraisal of named staff and resident volunteers, ensuring they receive appropriate support, training and development.
• Support the HSM in ensuring the team provides high‑quality housing and support services to client groups such as young people, 16+ with occasional challenging behaviour, people with mental illness, learning disabilities, and single vulnerable homeless people.
• Provide holistic one‑to‑one support to named clients to encourage personal development, manage risk effectively, and help them achieve their goals and live independently where possible.
• Ensure the team carries out housing management activities including rent collection, tenancy enforcement, reporting maintenance issues, and conducting health and safety checks, maintaining a firm but empathetic approach to support clients in keeping their licences or tenancies.

Salary and Benefits

Competitive salary of £31,000 per year.

Benefits include:

• 28 days annual leave per annum, plus bank holidays.
• 1 additional pro‑rata wellbeing day per annum.
• Interest‑free staff loans.
• Training and development opportunities.
• Flexible working options.
• A defined contribution pension scheme.
• Additional pay for participating in emergency out‑of‑hours support rota.
• Opportunity to buy or sell up to five days of annual leave per holiday year.
• Access to a benefits platform offering discounts on everyday purchases.
• Life assurance cover.
• Eyecare vouchers.
• Free DBS checks.
• Employee assistance programme.
• Cycle to Work scheme.
• Free of charge DBS disclosure certificate.
• £300 referral bonus for each successful referral.

Qualifications

• Can build professional, non‑judgmental relationships with people with complex needs.
• Is confident working with individuals experiencing drug and alcohol dependence.
• Communicates effectively with clients, colleagues and partner agencies.
• Can manage risk appropriately and escalates concerns where necessary.
• Is organised and able to manage their own workload.
• Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent).
• Is confident using IT systems (Excel, Word, Outlook, internet).
• Holds a full driving licence and has access to a vehicle for work purposes.

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