Commissioning Customer Relations Advisor

Commissioning Customer Relations Advisor – Southcote Lodge Care Home

Hours: 37.5 per week (Mon‑Fri)

Salary OTE: £50,000 (£35,000 base + £15,000 commission on‑target)

A brand‑new 65‑bed care home located in Nettleham, Lincolnshire.

About the Role

At Southcote Lodge Care Home, an award‑winning provider of residential, dementia and respite care, we need a dynamic and compassionate Customer Relations Manager to drive business development and enhance community engagement.

What You’ll Do

• Admissions leadership: oversee and refine the entire admissions journey, ensuring seamless move‑in and professionalism.
• Relationship building: cultivate and maintain robust, long‑lasting relationships with residents, families and local professionals.
• Strategic business development: devise and implement strategies to boost occupancy and generate private enquiries via local outreach.
• Community engagement: represent the home at local events, networking sessions and open days, collaborating with marketing and operations teams.
• Performance management: achieve and exceed KPIs including occupancy rates and service compliance.

About You

• Proven track record in customer relations, sales or business development (healthcare, elderly care, hotels or retirement living preferred).
• Excellent communication across all channels.
• Target‑driven, organised and proactive.
• Understanding of local market dynamics and demographic trends.
• Proficiency in CRM software and related systems.
• Full clean driving licence and access to transport for local development.

What We Offer

• Competitive remuneration: base £35,000 plus commission for up to £50,000 OTE.
• 28 days holiday (incl. bank holidays) with enhanced rates, annual pay reviews.
• Pension contributions – details forthcoming.
• Professional growth: induction, continuous development, national qualifications.
• Family culture: 3,300+ employees across 45+ care homes.
• Additional perks: Blue Light Card discounts, etc.
• Subject to Terms and Conditions.

Apply today to become part of our award‑winning team at Southcote Lodge Care Home.

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