Client Services Director

We’re hiring for a Client Services Director to join a London-based digital healthcare communications agency team. This is a high-level leadership role designed for a strategic partner who can drive significant revenue growth while acting as a trusted consultant to senior pharmaceutical stakeholders.

This is a hybrid role, with regular trips to an office space in Central London.

What you’ll be doing

• Strategic Partnership: You will lead the strategic direction across allocated accounts, translating complex brand and business priorities into effective tactical activations that deliver measurable value.
• Commercial Leadership: You will take full accountability for account performance and forecasting, identifying organic growth opportunities and leading proactive proposals or competitive pitches.
• Team Inspiration: You will lead and mentor cross-functional agency teams, setting clear priorities and quality standards to ensure all deliverables are high-quality, compliant, and aligned with client goals.

The experience you’ll need

• Senior Agency Expertise: An in-depth understanding of pharmaceutical marketing and the commercial landscape within a medical communications agency setting, with a proven ability to manage senior-level client relationships. You will currently be working as a Client Services Director, or similar.
• Strategic Problem Solving: The ability to think critically and solve complex problems, turning high-level strategy into actionable, high-quality plans.
• Collaborative Leadership: Strong communication skills with the ability to motivate cross-functional teams and interact confidently with senior External Experts and KOLs.

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