Job Title: Customer Care CoordinatorLocation: LeedsCompany: National Residential DeveloperJob Type: Full-Time, Permanent
About the RoleAn exciting opportunity has arisen for an organised and customer-focused Customer Care Coordinator to join the Leeds office of a well-established national housebuilder. This role plays a key part in ensuring homeowners receive excellent aftercare and support following the purchase of their new home.
You will act as the main point of contact for customers, coordinating responses to queries and arranging any necessary works to ensure issues are resolved efficiently and professionally.
Key Responsibilities
Managing incoming homeowner queries via phone and email
Logging and tracking customer issues through the company’s CRM system
Coordinating with site teams, subcontractors, and suppliers to arrange remedial works
Scheduling appointments and ensuring works are completed within agreed timeframes
Providing regular updates to customers and maintaining clear communication
Maintaining accurate records and ensuring high standards of customer service
What We’re Looking For
Previous experience in a customer service or customer care coordination role
Strong organisational and administrative skills
Excellent communication and problem-solving abilities
Ability to manage multiple tasks and prioritise effectively
Experience within construction, property, or housebuilding is advantageous but not essential
What’s on Offer
Competitive salary
Opportunity to work with a leading national developer
Supportive team environment
Career progression within a growing organisation
Full-time, stable role within the residential property sector
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