UK Mail Head of Account Management

Head of Account Management – UK Mail (Evri Group)Location: Coventry (hybrid with national travel)Salary: Highly Competitive Basic + Benefits PackageReports to: Managing Director, UK MailTeam: 8 (5 Key Account Managers, 1 Senior Account Manager, 2 Account Managers)About the RoleWe are looking for an experienced and commercially‑focused Head of Account Management to lead and develop our national Account Management team within UK Mail. This is a pivotal leadership role responsible for driving retention, deepening strategic customer relationships and growing multimillion‑pound contracts with some of the UK’s largest organisations, including major financial institutions.You’ll bring a fresh, innovative viewpoint and a naturally curious mindset – someone who asks great questions, challenges constructively, and spots opportunities others may miss. This is a high‑impact role that blends strategic thinking with hands‑on leadership and exceptional relationship management.What You’ll DoLead, coach and develop an 8‑person Account Management team to deliver a high‑performance cultureOwn and deliver the customer development strategy for UK MailBuild deep, trust‑based relationships with senior stakeholders across large, complex organisationsRetain and grow multimillion‑pound contracts through exceptional service, strong commercial understanding and proactive account planningDevelop compelling commercial proposals, leveraging strong financial and operational insightNegotiate multi‑year contracts with major corporate postal usersOversee tender responses and renewals to secure long‑term customer commitmentsDrive profitability within existing accounts by improving efficiency and service qualityAct as a key partner to operational, commercial, finance and product teamsUse customer insight and market intelligence to influence product development and commercial strategySponsor several strategic customer relationships at senior levelWhat We’re Looking ForBackground & ExperienceProven experience managing large, complex corporate accountsStrong track record of team leadership, coaching and building capabilityService‑industry background preferred (e.g., logistics, financial services, B2B service providers)Experience working with major financial institutions highly desirableSkilled in creating and negotiating high‑value commercial proposalsStrong understanding of commercial drivers, profitability and operational performanceExperience operating in fast‑paced, high‑growth environmentsSkills & BehavioursExceptional relationship builder with executive‑level presenceCommercially astute with excellent analytical and negotiation skillsCurious, inquisitive and innovative – someone who brings new ideas and challenges thinkingConfident communicator with excellent written, verbal and presentation skillsAble to influence internally and externally at all levelsProactive, autonomous and adaptable with strong problem‑solving abilityQualificationsDegree‑level education or equivalent commercial experienceFull UK driving licence (regular travel required)What’s in It for You?Senior leadership role shaping the future of the UK Mail commercial functionOpportunity to lead a high‑performing national teamWork with major UK brands and high‑value corporate clientsAbility to influence strategy, product development and commercial directionHybrid working with UK‑wide engagement and autonomyAt Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.We are Evri. Where everyone is welcomeWe’re excited for the future. Let’s deliver it together….