Repairs Administrator

Job Title: Repairs Administrator

Location: Doncaster DN2 – Office based

Contract Type: Temporary ongoing

Hours: Full time 37.5 hours per week

We’re currently recruiting for a Repairs and Maintenance Administrative Assistant to support a busy Property Services team delivering responsive repairs, planned maintenance, and compliance activity across housing stock. This is a fast-paced, customer‑facing admin role suited to someone who thrives in a structured environment where accuracy, organisation, and communication are critical.

Key Duties and Responsibilities

• Provide administrative support across responsive repairs, voids, gas servicing, and planned maintenance
• Raise and manage work orders, ensuring correct allocation, priority, and coding
• Process purchase orders, invoices, and payments accurately
• Act as a first point of contact for residents, handling queries via phone and email
• Schedule repairs, rebook appointments, and coordinate with operatives and contractors
• Maintain accurate records across internal systems (CRM, document management, work order systems)
• Monitor outstanding jobs to ensure KPIs and service standards are met
• Support compliance processes including certification, safety checks, and audit trails
• Assist with reporting, performance tracking, and general admin duties

Skills & Experience

• Proven experience in a busy administrative role
• Strong IT skills (databases, spreadsheets, CRM systems)
• Experience dealing with customers via phone and email, including handling challenging queries
• High attention to detail with strong organisational skills
• Ability to prioritise workload and meet deadlines in a pressurised environment
• Confident communicator with a customer‑first approach

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