Working Hours
35 hours per week
Contract Type
Permanent
Closing Date
11.59pm, 28 April 2026
Interview Method
Virtual
Role Requirements
- Right to work in the United Kingdom.
- Provide two references, with at least a three‑year history where possible.
- Qualified to ITIL, or willing to complete ITIL training while in post; good practical understanding of core ITIL functions (CM/IM/PM/RM and Configuration Management).
- BPSS (Baseline Personnel Security Standard) clearance; consent to BPSS checks upon appointment.
- Full, valid UK driving licence preferred; driving may be required.
Job Overview
The ICT Desktop team manages the computers and systems that support all Council services and departments. The ICT Service supports over 9,000 users of PCs, laptops, meeting‑room equipment, mobile phones and tablets across the Manchester City Council network and remotely.
Responsibilities
You will provide a professional, customer‑focused specialist technical service which enables the delivery of organisational objectives and provides a high‑quality service to customers in line with both internal guidelines, policies and procedures and statutory requirements.You will support the delivery of a range of technical projects, initiatives or work packages that comply with relevant legislation and help achieve the Council’s corporate aims and objectives.You will use your technical knowledge and expertise to develop, design and implement customer‑focused solutions for the assigned service area.You will act as a key member of the team and will ensure high standards of customer service and service delivery.
Ideal Candidate Will Need
- Experience of how a support function operates within a large organisation, and experience of ServiceNow.
- Experience of Desktop Support; good technical knowledge of Microsoft products, operating systems and applications.
- Experience of troubleshooting and repairing hardware and software issues, including hardware break‑fix across a range of device types.
- Good knowledge of Microsoft Intune, Entra, and Active Directory with a good all‑round understanding of cloud‑based endpoint management.
- Full UK driving licence preferred but not essential.
Benefits We Offer
- Generous holiday allowance – up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service; additional leave can be purchased.
- A buzzing pension – enrollment in the UK’s largest local government pension scheme with many top‑up options; includes life cover three‑times your salary as a lump sum.
- Enhanced parental and carers leave – enhanced family leave options designed to provide ample time for bonding or supporting family during critical life events.
- Brilliant perks – discounts on the weekly shop, holidays, travel, phone contracts, cycle‑to‑work scheme, free flu jabs, eye tests, and more.
- Learn and grow – a range of learning opportunities such as workshops, training sessions, apprenticeships and qualifications; comprehensive onboarding process.
- A Good Employment Charter member – secure, flexible work, annual pay review, union recognition and extensive health and wellbeing support.
- Up to 3 days volunteering leave – pro‑rated paid volunteering leave in addition to existing benefits.
Equality, Diversity & Inclusion
- We take time to listen and understand.
- We work together and trust each other.
- We value diversity and treat everyone fairly.
- We own it and are not afraid to try new things.
- We are proud and passionate about Manchester.
Equal Opportunities
- We guarantee assessments for applicants who meet the minimum shortlisting requirements and identify with at least one of the following criteria: Members of the Armed Forces, current or former care leavers, people with a disability or long‑term condition.
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