Works Delivery Coordinator | London | Up To £40,000
The Situation
Our client manages a complex and demanding estate, overseeing around 6,500 assets and delivering more than 2,500 Planned Preventative Maintenance (PPM) tasks each year. With the industry preparing for significant structural changes by late next year, they are seeking a resilient professional who can excel in a “business as usual” environment while adapting to evolving operational needs. You will join a collaborative facilities team committed to maintaining high standards across a 24/7, 365‑day operation.
The Role
Reporting to the Facilities Manager, you will serve as the operational hub of the station maintenance function. You will be the key point of contact for reactive repairs, contractor coordination, and financial tracking. This is not a traditional administrative or office‑based role — it requires hands‑on involvement in maintenance activity, strong engineering awareness, and the ability to manage the logistics of a high‑footfall, safety‑critical environment.
Key Responsibilities
- Reactive Maintenance Management: Act as the first point of contact for station faults, determining escalation routes, sourcing contractors, and managing the full repair cycle to ensure timely resolution.
- Contractor Liaison: Coordinate external contractors, ensuring they are properly briefed, compliant, and completing works to the required standard and within agreed timescales.
- Financial & Administrative Oversight: Raise Purchase Orders (POs), maintain financial trackers, and ensure all maintenance records are accurately updated within the asset management system.
- Operational Support: Assist with the management of materials, vehicles, and essential equipment.
- Continuous Improvement: Identify opportunities to enhance internal processes and contractor performance.
- Stakeholder Engagement: Participate in internal meetings, acting as the link between site‑based teams and the wider facilities department.
Essential Skills & Experience
Success in this role requires more than general administrative experience — you must bring a technical or facilities‑focused background.
- Facilities/Maintenance Experience: Proven experience within a technical, engineering‑led, or facilities maintenance environment. You must understand how buildings and station infrastructure operate.
- Systems Proficiency: Experience using bespoke asset management or maintenance software is essential.
- Operational Resilience: Ability to manage high‑pressure, fast‑moving reactive maintenance demands within a 24/7 operation.
- Health & Safety Awareness: Strong understanding of health and safety protocols within a regulated transport or similar environment.
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