Export Customer Service Manager— United Kingdom, Hemel Hempstead, Adhesive Technologies

Adhesive Technologies Logistics / Supply Chain United Kingdom, Hemel Hempstead, England Full Time Regular

Join us as a Manager CSX CoE Intercompany and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:

What you´ll do

• Manage and develop a team acting as a single point of contact for Henkel affiliates, fostering a customer-centric mindset.
• Oversee Intercompany order management, ensuring timely follow-up and coordination with relevant stakeholders.
• Break down and implement Customer Experience (CSX) strategy within your scope, supporting organisational changes and projects.
• Collect and analyse customer feedback to identify trends and opportunities for improvement.
• Engage stakeholders through meetings, actions, and events to promote alignment and commitment.
• Monitor CRM data accuracy, track team budget, and report variances.
• Act as escalation point for complex service delivery issues, ensuring quality and minimising disruption.
• Collaborate closely with internal partners (CSX, CoE, GBS+, Supply Chain) to align priorities and deliver commitments.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Set and monitor team KPIs, manage performance, and support people development.

What makes you a good fit

• Bachelor’s degree in business, Supply Chain, or related field.
• Previous experience in Customer Service or Supply Chain.
• Proven people management and leadership experience with a passion for people development.
• Strong communication, collaboration, and problem-solving skills.
• Customer-focused mindset with ability to manage complexity and optimise processes.
• Proficiency in SAP, Service Cloud, and understanding of order-to-cash processes.
• Knowledge of supply chain operations and export processes is a plus.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Performance bonus / incentives
• Competitive Pension & Life Assurance – Company contributes up to 10% of basic salary

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