Our Application Sales Engineers (ASEs) are technically minded commercial colleagues. Ambassadors for Element, our ASEs’ technical knowledge and understanding provide reassurance to our customers that they can trust Element with their testing, inspection, and certification needs.
Fantastic communicators, our ASEs actively listen to their customers’ needs and are prepared to ask probing questions to interpret their technical requirements. They also provide the bridge between sales and operations, ensuring we present a unified, one Element response to our customers.
This is a highly collaborative role that blends technical problem-solving with customer interaction. Our ASEs are critical to ensuring our quotes are competitive, feasible, and aligned with both customer expectations and business goals.
In Element, we know this role as an Application Sales Engineer, but elsewhere, similar roles may be known as Technical Sales Engineer, Technical Sales Specialist or Technical Sales Representative.
Core Responsibilities
CUSTOMER ENGAGEMENT & TECHNICAL SUPPORT/QUOTING
- Respond to RFQs and technical enquiries with accurate pricing and service recommendations
- Interpret requirements to deliver fit for purpose solutions
- Engage customers by phone and email to clarify needs and present options
- Spot opportunities for additional services through consultative questioning
COLLABORATION
- Work with sales and operations colleagues to ensure quotes meet the customer’s requirements
- Contribute to weekly S&OP meetings by sharing pipeline insights and customer needs
COMPLIANCE & CONDUCT
- Keep CRM records accurate, up to date, and complete
- Comply with Element’s commercial policies and compliance requirements
- Demonstrate Element’s values of Integrity, Care and Progress
- Operate within all applicable laws and uphold the highest standards of ethical conduct
ONGOING DEVELOPMENT
- Participate in training, coaching and team learning events
- Engage with Element Academy and other resources to strengthen skills
- Stay up to date with Element’s service portfolio and capabilities
- Share knowledge and best practices with peers to strengthen the team’s overall performance
QUALIFICATIONS & EXPERIENCE
- Relevant technical knowledge; sales experience an advantage
- Skilled at explaining technical concepts to both specialist and non-specialist audiences
- Strong knowledge of quotation process (can be developed on the job)
- Bachelor’s degree preferred in engineering, science, business, or equivalent experience
- Proficient in MS Office
- Familiarity with CRM an advantage
SKILLS & ATTRIBUTES FOR SUCCESS
- Strong communication skills
- Ability to build positive customer relationships
- Attention to detail
- Financial awareness
- Effective time management
- Familiarity with CRM tools
- Working knowledge of our products and services (or willingness to learn)
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
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