Overview
A Different Kind of RAC Role: Welcome to SMR. The RAC is known for roadside rescue – but this isn’t that. Our Service, Maintenance & Repair (SMR) division is a newer, fast‑growing part of the RAC, built to deliver planned, structured repair and servicing directly to members – from their driveway to their workplace car park. There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work. From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently.
Responsibilities
Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out:
- Routine servicing
- Diagnostics using advanced mobile equipment
- In‑depth repairs you’d normally complete in a workshop
- Member advice and recommendations based on your inspection
- Vehicle safety checks aligned to RAC standards
Because SMR is structured, you’re not reacting to breakdowns – you’re delivering planned work that you can prepare for. The role is ideal for techs who want variety and independence without the reactive nature of patrol.
Qualifications
- Level 2 qualification in Light Vehicle Maintenance (or equivalent)
- Minimum 2 years’ experience as a vehicle technician working on light vehicles
- A full UK driving licence with fewer than 6 points
Benefits
- Competitive base salary of £45,370, with an opportunity to increase earnings up to £57,000 through bonuses and premium‑rate overtime
- Guaranteed overtime option after the first month – extra rest days at £30 per hour (up to £5,000 extra per year)
- Full‑time 40‑hour week, Monday‑Saturday availability (8 am–8 pm) for flexibility and stability
- Tools and gear: fully equipped van, fuel card, uniform, complete tool set and advanced diagnostics
- Paid time off: 23 days of holiday (increases to 25 after service), plus bank holidays – plus paid family leave and flexible schedules to support work‑life balance
- Pension scheme with up to 6.5 % matched contributions and life assurance cover up to 4× salary (up to 10× optional with flex benefits)
- Well‑being support: 24/7 confidential service for you and household members aged 16+
- Additional perks: Orange Savings discount portal, Colleague Share Scheme after probation, and options to join electric vehicle scheme after 12 months
As an equal opportunities’ employer, we welcome people from all backgrounds and walks of life – it’s what sets us apart and drives us forward.
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