Company Overview
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand’s inception; in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
Team Lead Responsibilities
You will always be customer focused:
- Create a welcoming and fun environment for your customers and team.
- Deliver an engaging and memorable customer experience in your store and inspire colleagues to do the same.
- Develop and maintain key customer relationships using in‑store CRM tools to support you and your colleagues.
- Learn and expand your knowledge on our product, brand, services and local events to enhance the customer experience.
You will help to develop the best team:
- Support in creating a high‑performing team where every person is valued and feels a sense of belonging.
- Encourage discussions and invite ideas and different perspectives to drive creativity and collaboration.
- Create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will be responsible:
- Curious about the business and willing to share ideas.
- Enjoy working as part of a team and nurture relationships with colleagues.
- Deliver operational excellence showing respect and consideration for people, product and environment.
About You
- Inspiring
- Engaging
- Agile
- Perceptive
- A natural Coach
- In love with fashion!
Culture
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community‑oriented spirit.
- Support Mulberry to deliver an inclusive culture, behaving open‑minded and respectful toward others.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability
- Committed to using business as a force for good; encourage environmentally and socially responsible practices.
- Help foster a culture where diversity is celebrated and everyone feels valued, respected, and included.
- Champion equity, empathy, and understanding in all interactions.
Benefits
- Competitive basic salary
- Bonus
- Product allowance
- Enviable staff discount and exclusive access to staff sales
- Pension contributions & life assurance
- Training and opportunities to develop
- 2 paid volunteering days per year
- Access to Help@Hand wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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