Senior Project Manager – Data, Product & Process Integration
Farringdon | Hybrid | Full Time
Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.
REQ5571
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We are seeking an experienced Senior Project Manager to lead a major cross‑functional project that connects data, products, and operational processes across our utilities business. Operating in a highly regulated, asset intensive environment, you will ensure transformation initiatives support network resilience, customer service excellence, environmental obligations, and compliance with regulatory frameworks.
This role requires a strategic thinker who can navigate technical complexity, champion data‑driven decision‑making, and embed compliant, scalable processes across the organisation—from front line operations through to our Corporate Services professional functions.
This is not a technical Project Manager role but one who can connect Data, Product and Process SMEs together to ensure that our recent investments in Products are fully realised and that the governance to maintain alignment is fully embedded.
Key Responsibilities
Leadership in a Regulated Utilities Environment
- Shape and lead the project that ensures data, products, and operational processes are aligned across the organisation.
- Act as a trusted advisor to senior leaders on impacts, operational risk, safety, and compliance by design.
Project Delivery & Governance
- Lead multidisciplinary projects spanning operations, IT and the wider organisation.
- Implement robust governance structures, ensuring transparency, rigorous risk management, and readiness for audit or regulatory scrutiny.
- Manage dependencies across systems, field operations, digital platforms, and external partners or contractors.
Product, Process and Technology Alignment during Modernisation
- Work with product, process and technology teams to ensure digital tools, customer products, and processes meet regulatory and operational needs.
- Embed compliance, safety, and environmental controls into all redesigned processes.
- Identify automation, standardisation, and digitisation opportunities that reduce operational risk while improving efficiency and customer outcomes.
Stakeholder & Regulatory Engagement
- Collaborate with senior stakeholders across Operations, Finance, People, IT and other functions.
- Support evidence gathering and process assurance for regulatory submissions, audits, and inspections.
- Communicate complex operational concepts clearly to both technical and non‑technical audiences.
What you will need
- Extensive experience delivering major transformation or change projects within utilities.
- Proven experience with operational and asset data, including data governance, quality, and real‑time system integration.
- Deep knowledge of process optimisation and the operational control environment in asset intensive industries.
- Exceptional stakeholder management, able to influence senior leadership and cross‑functional teams.
- Experience managing complex dependencies across digital, operational, and engineering teams.
- Strategic, structured, and comfortable working in a safety critical and regulated environment.
- Strong leadership presence with the ability to challenge and inspire cross‑functional teams.
- Pragmatic problem solver who can balance innovation with operational reliability and regulatory constraints.
- Passionate about improving customer outcomes, network resilience, and environmental performance through better use of data, products, and process.
Desirable
- Good understanding of Salesforce and Oracle Fusion.
- Professional certifications: MSP, PRINCE2, PMP, Lean Six Sigma, Prosci.
- Understanding of utilities regulatory frameworks.
Not sure you meet every requirement?
Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.
If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.
Accommodation and Accessibility
If you require any accommodations or support during the application process, reach out to us. We’re here to help ensure an inclusive and accessible experience for everyone.
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