We have an exciting opportunity for an experienced Aftersales Manager to join our management team at Southampton/Kia. The Opportunity: In this role, you will play an important role in supporting and motivating a team of Service & Parts Advisors by setting objectives to maximise performance and profitability, in addition to managing a workshop to ensure that workshop efficiency and productivity rates are optimised.
Responsibilities
- Develop service & parts department plans and budgets to achieve quarterly and annual targets.
- Maintain financial and operational controls within the department.
- Understand and report on key KPIs in a timely and accurate manner.
- Ensure warranty procedures are followed correctly and monies are recovered promptly.
- Respond swiftly to customer complaints and ensure timely resolutions.
- Establish and monitor the team’s training requirements to ensure the required level of expertise is always achieved.
- Work alongside your General Manager to develop a strategy to maintain the long-term profitability of the department.
Qualifications
- A proven track record of running a successful aftersales department in a main dealer environment.
- The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives.
- Experience of developing and monitoring budgets.
- Strong communication and organisational skills with high levels of self-motivation.
- Up-to-date knowledge of vehicle and consumer legislation as well as FCA regulations.
- A full UK driving licence.
About the Company
Hendy Group is a family‑run business with over 60 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward‑thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
Benefits
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career.
- Access to Company Vehicle Scheme.
- Enhanced family leave benefit.
- Life Insurance.
- Bupa Healthcare Cash Plan for you and your family.
- Opportunity to join the company pension scheme.
- 25 days holiday (plus bank holidays), increasing with length of service.
- Discounts on new vehicle, used vehicle, service and parts purchases.
- Various perks and discounts with high street and online retailers and services.
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