At Portico, we deliver exceptional workplace experiences across some of the world’s leading organisations. Our culture is built around service excellence, collaboration, and creating environments where our people can thrive and grow.
About the Role
We are currently recruiting for a Workplace Community Manager to lead service delivery at the London offices of a prestigious international banking client.
This is a senior, client-facing role responsible for overseeing all Front of House and workplace services, ensuring a consistently high standard across multiple service lines. You will act as a key point of contact for both the client and senior stakeholders, driving service excellence, operational performance, and continuous improvement.
What We Offer
- Competitive holiday allowance
- Company pension scheme
- Life assurance
- Enhanced annual leave
- Employee assistance programme (24-hour support line)
- Access to discounts and benefits platform
- Training and development through our internal academy
- Recommend-a-friend bonus scheme
Key Responsibilities
- Act as the primary point of contact for the General Manager and Senior Portico leadership team
- Provide strategic oversight of all workplace services including Reception, Client Meeting Suites, Internal Meeting Rooms, Executive Offices, and Client Floors
- Ensure effective staffing and resource management across all service areas
- Develop, implement, and maintain SOPs across all aspects of service delivery
- Build and maintain strong relationships with key stakeholders across the client business
- Deliver service in line with contractual KPIs and SLAs
- Produce monthly client reports and performance insights
- Conduct regular service audits and implement improvements where required
- Lead on service-related projects and continuous improvement initiatives
- Foster a collaborative “one team” approach with partners including BaxterStorey
- Ensure compliance with security protocols and promote a strong security culture on site
What You’ll Bring
- Proven leadership experience within a 5-star corporate or hospitality environment
- Experience managing large, diverse, and dynamic teams
- Strong stakeholder management skills with the ability to build trust and influence at all levels
- A strategic mindset with the ability to drive service improvement and innovation
- Excellent communication skills — clear, concise, and professional
- Strong organisational skills with the ability to prioritise and manage multiple workstreams
- A proactive, solutions-focused approach
- Understanding of KPIs, SLAs, and service performance management
- Experience with AV and conferencing systems (desirable)
Additional Information
- 40 hours per week
- Shifts between 07:00 – 18:00, Monday to Friday
Apply Now
If you are an experienced workplace or hospitality leader looking to take the next step in a high-profile corporate environment, we would love to hear from you.
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