Technical Card Payments Operations Support Account Manager
Location: London / HybridContract: 12-Month ContractPotential: Strong opportunity to convert to permanent
A client of ours in the card payments sector is looking to appoint a Technical Card Payments Operations Support Account Manager on an initial 12-month contract, with the intention of potentially converting the successful individual into a permanent hire over the longer term.
This is an excellent opportunity for a payments professional with a strong background in cards operations, participant support, transaction flows, compliance coordination, reporting and project support.
Job scope
You will support a broad range of stakeholders across the payments ecosystem, including acquirers, issuers, network-to-network partners and processors.
Responsibilities will include:
- Providing operational and participant support across complex card payments issues
- Researching and resolving escalated situations affecting participants and transaction processing
- Supporting business development teams with initiatives to expand acceptance, issuance and authorisation approval rate optimisation
- Supporting participants through the semi-annual release process
- Managing and coordinating certification activities
- Ensuring participants remain compliant with relevant operating rules and regulations
- Coordinating EMEA compliance activity, including waivers, auditing and BCP data reviews
- Supporting internal and external stakeholders on network initiatives
- Coordinating settlement issue resolution
- Supporting ProtectBuy / SCA-related project management and coordination
- Analysing end-to-end transaction processing, including authorisations, clearing and disputes
- Troubleshooting transaction issues and acceptance complaints
- Supporting issuer and acquirer launches
- Leading Salesforce-related activity to improve team efficiency and automate EMEA reporting
- Managing EMEA reporting data, forum presentations, business reviews and ad hoc reporting
- Coordinating with senior managers and directors on wider team and employee engagement activities
Skills and Experience Required
- Strong experience within the cards and payments industry
- Previous experience in operations support, account support, scheme operations or participant support
- Good understanding of credit card authorisation and wider transaction flows
- Experience troubleshooting payment processing issues across the transaction lifecycle
- Strong project coordination skills
- Ability to work with both clients and internal stakeholders
- Strong written and verbal communication skills
- Experience creating client presentations, summaries and reporting packs
- Strong working knowledge of Word and Excel
- Comfortable coordinating meetings, actions and solution follow-up
Nice to Have
- Snowflake
- Tableau
- Salesforce
- Advanced Excel
- Data analysis experience
- Experience developing PowerPoint training materials
Why Apply?
- Opportunity to join a respected organisation in the card payments space
- Broad role with exposure to operations, compliance, reporting, certification and participant support
- Initial 12-month contract
- Strong long-term opportunity to move into a permanent position
- Hybrid London working model
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