Responsibilities
You will drive around the county in our new Electric Mobile & Outreach Library Hub vehicle, providing outreach to a wide range of events and locations, including community events and schools, as well as supporting the driving of our regular Mobile Library Service. You will bring our services out into the community and help residents access a wide range of resources and services.
A typical day could see you visit a community event, raise awareness of services, join new members or visit a school and lead events and activities such as a song or storytelling session for children.
You should be enthusiastic, energetic, and possess excellent customer service skills. A background in retail, community, education, early years, or library work is desirable, but understanding of the customer is crucial.
Working Hours and Vehicle
Working hours are 18.5 hours a week, based on 2.5 days a week. There may also be a requirement to work occasional Saturdays for specific events. While the role is mobile and drives around the county delivering services, the vehicle is based at Malvern Library, which will be the usual start/finish location. Full training for the role and vehicle will be available.
Qualifications
Experience in retail, community, education, early years, or library work is preferred. Excellent customer service skills and an understanding of customer needs are essential. Please provide detailed examples of your experience relating directly to the person specification in your supporting statement.
Benefits
- Great Holiday Entitlement: 26 days paid holiday (pro rata for part-time staff); up to 31 days after 5 years of service.
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) provides a career average pension scheme.
- Professional Learning & Development: We actively encourage learning and development for all staff.
- Flexible Working: We offer hybrid working to provide a better work/life balance where possible.
Equality & Diversity
Worcestershire County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all residents. We are devoted to supporting vulnerable people, building a strong local economy, protecting the environment, improving outcomes for children and families, and ensuring healthier, longer lives for our community.
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