Overview
Santander is seeking a Customer Experience Advisor based out of Canterbury Branch, working 35 hours per week, on a rota basis Monday to Saturday between 8am and 6pm. You will be the friendly face and voice for customers, listening and solving problems, whether helping with cash transactions, assisting with technology in the banking hall, transacting over the phone, or protecting customers against fraud and scams.
You’ll be supported by a close-knit team in a busy, varied branch environment. You’ll be flexible and comfortable undertaking a broad range of activities in a multi‑skilled role, acting as the eyes and ears of the business.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing knowledge of Santander services and products to help customers
- Identifying new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either face-to-face or via telephony (Required)
- Ability to communicate effectively with customers to understand their needs (Required)
- A real desire to go above and beyond for customers (Preferred)
- Effective teamwork with a flexible, can-do approach (Preferred)
- Openness to a broad range of activities outside standard expectations (Preferred)
- Ability to grow, adapt and change with business needs and priorities (Preferred)
What You’ll Bring & Values
Our people are our greatest strength. We enable teams to go beyond by valuing who they are and empowering what they bring. Knowledge, skills and abilities listed above represent the essentials for success; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits & Remuneration
- Starting salary of £25,000 plus a £500 annual cash allowance to spend on benefits
- 25 days’ holiday plus bank holidays (increases to 26 after 5 years’ service; option to purchase up to 5 additional days per year)
- Voluntary healthcare benefits at discounted rates (medical, dental insurance, health assessments)
- 8% employer pension contribution; up to 12.5% with employee contribution; option to take part of the contribution in cash
- Death-in-service, income protection, and discounted life assurance/critical illness cover
- Share plans and access to Santander benefits and discounts
- Competitive rewards and wellbeing programs across physical, mental, social and financial wellbeing
- Support for life stages (e.g., enhanced family leave, childcare options, tailored wellbeing support) and volunteering opportunities
- Global growth opportunities across Santander’s international network
Compliance & Next Steps
- Right to work in the UK: applicants must have the legal right to work in the UK. Visa/work permit requirements will not influence progression, but lack of right to work will stop progression.
- Please consider travel distance, time and cost to your chosen branch when applying.
- To apply, or for accessibility assistance, contact resourcing@santander.co.uk
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