Implementation Project Manager II

Position summary

The Implementation Project Manager II is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a CallTower customer are well-managed. The Implementation Project Manager II will be self-motivated and highly organized.

Position responsibilities

• Responsible for requirements gathering & defining project scope and objectives
• Provide Implementation Services 8-5 BST (British Summer Time Zone)
• Manage all phases of client onboarding & develop detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity, and the timely delivery of services
• Conduct regular project meetings and track and analyze project progress
• Set deadlines, assign responsibilities, and monitor and summarize project progress
• Design telephone, voicemail, call flows, and email systems, and provision client services within the internal CallTower Provisioning System
• Manage equipment procurement and provisioning
• Coordinate ordering and delivery of Telco circuits and DIDs
• Ensure project commitment to quality
• Maintain a mindset of continuous improvement in terms of process efficiency, customer satisfaction, and optimization
• Communicate courteously and effectively in writing and verbally, both one-to-one and in groups
• Lead and direct the work of others, exercising creativity and autonomy
• Perform any other duties as assigned by management

Essential skills and experience

• Bachelor’s degree or 6+ years relevant experience required
• Fields of Information Systems or related field desired; graduate degree, certificates, and PMP certification plus 4+ years of project management experience or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom)
• Excellent project management, consulting, and problem‑solving skills
• Strong oral and written communication skills, able to explain procedures and answer questions clearly
• Ability to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintain good client relationships (mostly remotely)
• Ability to track and manage multiple concurrent implementation projects and related tasks across different phases and clients, coordinating tasks across internal teams and clients
• Ability to effectively utilize implementation support staff
• Strong technical aptitude and aptitude to learn new technologies quickly
• Flexible work schedule, including some evening and weekend hours (~20% on average)
• Travel up to 20%, sometimes on short notice

Salary description

£38,000 to £51,500 a year

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